Privacy Policy

Last updated: April 20, 2026

This Privacy Policy explains how Met Phi Healthcare LLP ("Metphi Clinic", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website, services, and digital communication channels, including WhatsApp. We are committed to safeguarding your privacy and complying with applicable laws in India, including the Information Technology Act, 2000 and its amendments.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Met Phi Healthcare LLP, 1079, 2nd Floor, 12th Main, Indiranagar, Bengaluru, 560038.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: Karnataka, India

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Metphi Clinic, accessible from www.metphi.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Information We Collect

Personal Data

We may collect the following personal information when you interact with our clinic or website:

  • Name
  • Email address
  • Phone number (including WhatsApp number)
  • Demographic information (such as age, gender, city)
  • Medical or health-related information you voluntarily provide
  • Any other information you choose to share with us

Usage Data

We automatically collect certain information when you use our website or services, such as:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Device information
  • Referral source

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and improve our services. This includes third-party tracking tools such as Google Tag Manager and Meta Pixel (including Meta Conversions API). These tools help us understand how users interact with our website, measure the effectiveness of our advertising campaigns, and deliver targeted advertisements. You can control cookie preferences through your browser settings.

How We Use Your Information

  • To provide, operate, and improve our services and website
  • To personalize your experience and respond to your inquiries
  • To contact you via phone, email, or WhatsApp regarding appointments, follow-ups, offers, or important updates (with your explicit consent)
  • To send you health tips, service updates, and marketing communications (you may opt out at any time)
  • To analyze usage and trends to improve our offerings
  • To comply with legal obligations and protect our rights

WhatsApp and Digital Communication

By providing your phone number, you consent to being contacted by Metphi Clinic via WhatsApp or SMS for appointment reminders, service information, and relevant updates. We will never share your contact details with third parties for marketing purposes without your explicit consent.

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Disclosure of Your Information

  • We do not sell or rent your personal information to third parties.
  • We may share your data with trusted service providers who assist us in operating our website or delivering services, subject to confidentiality agreements.
  • We may disclose information if required by law or to protect our legal rights.

Your Rights

  • You may access, update, or request deletion of your personal data by contacting us.
  • You may withdraw consent for marketing communications at any time.
  • For any privacy-related concerns, please contact us at contact@metphi.com.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@metphi.com or visit www.metphi.com.